We want to hear from you!  For comments or suggestions, please contact us. 

For questions about your purchase, please e-mail our customer service at: customerservice@maltepoo.com

Reach us by telephone or fax at: 

Phone (707) 526-6229 
Fax      (707) 526-6289
 

MALTEPOO.COM PetStore ships your purchase directly to the 'Shipping Address' you put on your order form.  Shipping charges are a flat rate based on the method of shipment you choose. We offer shipping via 'The U.S. Post Office Parcel Post with Delivery Confirmation' or 'United Parcel Service'.  The United Parcel Service Offers: 

UPS-Express/Air Next Business Day/USA Only 
UPS-Rush/Air 2-3 Business Day/USA Only 
UPS-Ground 5-7 Business Day/USA Only 

Your satisfaction with the products you purchase and receive is our number one goal.  If for any reason you are not satisfied with your purchase you may return it within 30 days of the shipment date.  Please follow the instructions to make sure your purchase is returned and credited promptly. 

• Please use the original carton and packing material if possible. 
• Address the package to the shipped from location listed on the packing slip. 
• Indicate on the packing slip the item and quantity being returned, & a brief explanation why you are returning the merchandise. 
• Include documentation supporting any return shipping charges. 
• Place the packing slip inside the carton and seal the carton with appropriate packaging tape. 

Packages must be returned via 'UPS Ground' or the 'U.S. Post Office Parcel Post with Delivery Confirmation'. 
Please be sure to retain the tracking number for all boxes in case shipment must be traced.  Collect shipments will be refused and returned to sender. 
Your return will be posted to your account with us.  A credit will be issued to the credit card on which the original purchase was made. 

Damaged Merchandise: 

In the event your purchase was damaged in transit please contact us immediately.  Damage claims must be reported to us within 14 days of the shipment date. Please include your order number in all correspondence. 

The MALTEPOO.COM OnLine PetStore has employed the most advanced technology available to make sure your credit card transactions are private and secure.  Our Secure Socket Layer (SSL) software will encrypt all of your personal & contact information, your credit card number.  This encryption will avoid any outside interception.  All credit card transactions are processed by VeriSign. If you have any questions or concerns regarding our credit card security policies, please feel free to contact us. 

We intend to protect your privacy as is reasonably possible for Internet users who visit our site.  We believe that you have a right to privacy.  We want you to understand the manner which we will use any personal information you give us.  If you wish to make a purchase, you will be required to provide certain information that identifies you such as your name, address, and e-mail address.   If you place an order and provide banking or credit card information, your financial information will only be used to process that order. 
MALTEPOO.COM will not sell or give any third party your personal information, or when you purchase something from us, we will not sell or give any third party your personal information. Contact us if you have further questions.