Contact
Us
Shipping
Info
Return/Cancellation/Credit
Policy
Security
Guarantee
Privacy
Policy
Contact
Us:
We
want to hear from you!
For
comments or suggestions, please contact us at:
doggiemail@maltepoo.com
For
questions about your order, please e-mail us at:
orders@pettreasures.com
For
Product Information, please e-mail us at:
sales@pettreasures.com
Reach
us by telephone at:
Phone
(530) 547-4298
Shipping
Info:
PetTreasures.com
ships your purchase directly to the 'Shipping Address' you put on your
order form. Shipping charges are a flat rate based on the method
of shipment you choose. We offer shipping via 'The U.S. Post Office Parcel
Post with Delivery Confirmation' or 'United Parcel Service'.
The
United Parcel Service Offers:
UPS-Express/Air
Next Business Day/USA Only
UPS-Rush/Air
2-3 Business Day/USA Only
UPS-Ground
5-7 Business Day/USA Only
Return/Cancellation/Credit
Policy:
Your
satisfaction with the products you purchase and receive is our number one
goal. If for any reason you are not satisfied with your purchase
you may return it within 30 days of the shipment date. Please follow
the instructions to make sure your purchase is returned and credited promptly.
Please
use the original carton and packing material if possible.
Address
the package to the shipped from location listed on the packing slip.
Indicate
on the packing slip the item and quantity being returned, & a brief
explanation why you are returning the merchandise.
Include
documentation supporting any return shipping charges.
Place
the packing slip inside the carton and seal the carton with appropriate
packaging tape.
Packages
must be returned via 'UPS Ground' or the 'U.S. Post Office Parcel Post
with Delivery Confirmation'.
Please
be sure to retain the tracking number for all boxes in case shipment must
be traced. Collect shipments will be refused and returned to sender.
Your
return will be posted to your account with us. A credit will be issued
to the credit card on which the original purchase was made.
Damaged
Merchandise:
In
the event your purchase was damaged in transit please contact us immediately.
Damage claims must be reported to us within 14 days of the shipment date.
Please include your order number in all correspondence.
Security
Guarantee:
The
PetTreasures.com has employed the most advanced technology available to
make sure your credit card transactions are private and secure. Our
Secure Socket Layer (SSL) software will encrypt all of your personal &
contact information, your credit card number. This encryption will
avoid any outside interception. All credit card transactions are
processed by VeriSign.
If
you have any questions or concerns regarding our credit card security policies,
please feel free to contact
us.
Privacy
Policy:
We
intend to protect your privacy as is reasonably possible for Internet users
who visit our site. We believe that you have a right to privacy.
We want you to understand the manner which we will use any personal information
you give us. If you wish to make a purchase, you will be required
to provide certain information that identifies you such as your name, address,
and e-mail address. If you place an order and provide banking
or credit card information, your financial information will only be used
to process that order.
MALTEPOO.COM
and PetTreasures.com will not sell or give any third party your personal
information, or when you purchase something from us, we will not sell or
give any third party your personal information.
Contact
us if you have further questions.
